VakilBoxRenewal, cancellation and refunds
How automatic renewal works, how to cancel, and when you get money back.
1. In short
- The 14-day trial is free. We never charge for it.
- Plans renew automatically until you cancel. You can cancel any time, in two clicks.
- Monthly plans: no refund for the month already started.
- Annual plans: a full refund if you cancel within 14 days of the first annual payment; after that, no refund for the year already started.
- Charged twice, or charged after you cancelled? We refund it in full.
2. Automatic renewal
A plan renews at the end of each month or year, at the price shown on your Subscription screen, plus GST. We charge the payment method you saved at checkout. Your bank may send you a notice before each debit and may ask you to approve larger amounts, as Reserve Bank of India rules require.
If a renewal payment fails, we try again over the next days and tell the managing partner each time. After that, your account has a 7-day grace period with full use, then becomes read-only until you pay. Export is never blocked.
3. How to cancel
The managing partner opens Settings → Subscription in the web app and chooses Cancel renewal. Your plan stays active until the end of the period you have paid for, and is not charged again.
Changed your mind? Before the period ends you can keep the plan. Where Razorpay cannot restart a cancelled renewal, simply choose your plan again when the period ends; nothing in your account is lost.
4. When you get money back
| Situation | Refund |
|---|---|
| Free trial | Nothing is charged |
| Monthly plan, cancelled during the month | No refund; the plan runs to the end of the month |
| First annual payment, cancelled within 14 days | Full refund |
| Annual plan, cancelled after 14 days, or a renewed year | No refund; the plan runs to the end of the year |
| Charged twice for the same period, or charged after cancelling | Full refund of the extra charge |
| Seats removed during a period | No refund; you pay for fewer seats from the next renewal |
| We end the service, or you cancel because we changed the terms or a provider against your objection | Refund of the unused part of the period, worked out by days |
5. Changing plans and seats
- More seats or a bigger plan: takes effect at once. You pay for the days left in the period.
- Fewer seats: takes effect from the next renewal.
- A smaller plan: cancel renewal, then choose the smaller plan when the current period ends. If you have more members than the smaller plan allows, remove some first.
- Extra use beyond a plan’s monthly allowance is charged on the next invoice at the rates on the pricing page. It is on by default; the managing partner can switch it off.
6. How refunds are paid
We send refunds to the payment method that was charged, within 7 working days of approving them. Your bank or card company may take a few more days to show it. Each refund comes with a GST credit note.
7. Closing your account
Closing is different from cancelling. When the managing partner closes the account, we keep your data for 90 days so you can take a final export or reopen, then delete it and send a certificate. Closing does not by itself give a refund; the rules above apply.
8. Asking for a refund
Write to support@vakilbox.com from the managing partner’s e-mail with your firm name and the invoice number. We reply within 2 working days. See also the Terms of Service.